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refund policy

GENERAL. If you are not satisfied with your purchase from, you can request a refund via email or phone.


Please use subject: Refund & your order number.  Please provide a brief description of reason for return as well as a photo(s) of your order.

Phone: 97-THE-HAIR-1 Monday- Saturday 9am- 9pm CST

Refunds must be requested within 14 full days of purchase date.  Shipping will not be refunded for any item returned and ANY item returned but in its original packaging and unopened/ unused. 

Unfortunately, any item personal care items (i.e. sanitary napkins, deodorants, scarves, bonnets, etc.) and/or opened/used will not be eligible for return.  Also, an item returned damaged will not be eligible for return.

Once your return has been approved, please return all unused/ unopened items to:

The Hair Hotline, Inc.

3145 West Roosevelt Rd.

Chicago, IL 60612

Refund will be processed on item(s) safe return. An email will be sent when refund has been issued.


AWW MAN. Did your order never arrive, or arrive damaged? Please email or call us immediately so we can discuss your next options. 


Please use subject: Damaged/ Never Received & your order number.  If damaged, please provide a photo of the damaged item within the body of the email.

Phone: 97-THE-HAIR-1 Monday- Saturday 9am- 9pm CST


HOW LONG. If your refund has been approved, you will receive an email from, with your refund details.  Refunds will be sent back to the card used to purchase the items.  This process can take two to 14 business days. Please note that business days do not include weekends or bank holidays.  The amount of time the funds take to reflect in your bank account will depend on your banking institution.

If you have any additional questions:


Please use subject: Refund Inquiry & your order number. 

Phone: 97-THE-HAIR-1 Monday- Saturday 9am- 9pm CST


The Hair Hotline™ reserves the right to verify/ deny any refund requests.

The Hair Hotline™'s refund and return policies are subject to change without notice. All up to date information will be available via,

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